Questions worth asking first.

It starts with a free 15-minute discovery call. We learn the situation, then send a written scope and a flat-fee quote before any work begins.

For credentialing, basic provider information and access to the relevant portals. For build work, a short intake, and for SOPs, a recording of the task. We send a simple checklist after the scoping call so nothing is a guessing game.

No. Project work is scoped and flat-fee. Monthly retainers run month to month, so a client stays because the work earns it, not because a contract traps them.

A certified professional who has read the file, not a ticket queue or a call center. Bright Rowan keeps its client list deliberate for exactly this reason.

It varies by payer, and much of the timeline sits with the payers themselves. Medicaid and Medicare often move faster than commercial panels. We handle the follow-up so applications keep moving.

Credentialing verifies and enrolls individual providers so they can practice and bill. Compliance is the organization-wide program, the policies, training, and oversight that keep the whole operation audit-ready. We do both.

Yes. Medicaid through Washington Apple Health and ProviderOne, and Medicare through PECOS, handled start to finish.

Yes. The New Provider Enrollment package includes two commercial panels, and additional payers are added at a flat per-payer rate.

No. If a provider is mostly set up and needs one piece, that piece is available à la carte rather than the full package.

We document it, request an exception where one is possible, and track it so the provider is enrolled the moment the panel reopens.

CAQH ProView is the profile most commercial payers pull from, and it needs re-attestation every 120 days. A lapsed attestation can quietly stall enrollment, so keeping it current is part of the maintenance work.

Yes. Credentialing and enrollment sit upstream of billing, so the work complements a billing company rather than replacing it. We coordinate directly when that helps.

It keeps every provider current: CAQH re-attestations, license and DEA renewals, re-credentialing, and payer revalidations, so a panel never lapses by surprise. It is the simplest way to avoid a gap that stops billing.

Most regulated and growing organizations are expected to have one, and many quietly do not. A right-sized program lowers real risk and costs far less than a failed audit. We can begin by reviewing what applies and where the gaps are.

Yes. Policy sets, codes of conduct, and employee handbooks are core deliverables, written to fit the actual operation and kept current as rules change.

No. Our work is advisory, audit, and system-building. When a matter calls for legal counsel, we coordinate with a referral attorney who is billed separately.

Our home ground is Oregon and Washington, and all work is remote, so engagements beyond the region are considered case by case.

No. Small and growing practices are exactly who Bright Rowan is built for. The à la carte and single-package options exist so the essentials stay within reach.

Yes. We have spent years around behavioral health and safety-net providers and know how those practices run, including the added privacy rules that apply.

Yes. All services are delivered remotely. On-site work is available by pre-approval and quoted separately.

Yes. Information is handled only to deliver the work and is never sold. Sensitive data is treated with the same care the compliance work itself is built around.